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Sable’s Cakes – Important points to note

ORDER AND CANCELLATION POLICY

A 50 % deposit is required to secure your order and event date. Sable’s Celebration Cakes can only able to take a limited number of cake/cupcake orders per week. Due to the fact that we may have declined other orders in order to secure your place, deposits are always non-refundable. It is important to us that each cake receives the deserved attention and care our clients expect from a ‘Sable’s Cake’. A deposit is made in order to secure your order and event date and is always non-refundable. A £20 (£50 for Wedding cakes) holding deposit is also available, please see FAQs for full details.

For wedding orders, in addition to declining other wedding orders on your date, we may have already used time and products to complete your tasting and have spent time pricing out designs and researching techniques, made contacts with your venue, and ordered materials needed for your order. For these reasons, we are unable to refund deposits at any time and we thank you for your understanding.

Many decorations for your cake will need to be made in advance to give enough time for drying. We require 72 hours (3 days) notice in order to cancel any custom order.

Refund Policy
No Cash Refunds – Cake Credit Only

Wedding Cakes
The deposit for wedding cakes is always non-refundable because it holds the date for you. The deposit amount for Wedding cakes is 30%. You will receive a confirmation letter at the time of booking your wedding cake. Your deposit will book the date and guarantee I will be making your cake on that day, the final count and balance is due 1 calendar month before the wedding.

Cake Changes

Changes to your order; size, description, flavours etc. will be accepted until 2 weeks prior to the event date. In the case of Wedding Cakes – 4 weeks. After that date, changes cannot be accepted.

Date Changes
Because we cannot guarantee that we will be able to move your order to the new desired date, these requests are handled on a case by case basis. As long as at least 1 month notice is given, we will make our best effort to accommodate the request. This credit can be used towards future custom orders only. (No cash refunds).

Speciality Cakes
If cancellation is requested 1 month or more prior to order date, 50% of your order deposit/ full payment will be returned to you as Sable’s Celebration Cakes credit only, valid for one year starting from the date of cancellation. This credit can be used towards future custom orders or cupcakes (No cash refunds).

If cancellation is requested within 72 hours (3 days), 30% of your deposit/full payment made will be returned to you as store credit only. This credit can be used towards future custom orders or cupcakes (No cash refunds).

If cancellation is not requested within 72 hours (3 days), no partial credit will be returned. Sorry, no exceptions.

*Customers receiving Cake credit will receive it in the form of a Gift Certificate towards Sable’s Celebration Cakes custom orders or cupcakes*

If change of pickup or delivery date is not requested within 72 hours notice, no partial credit will be received in the event that we cannot accommodate the date change. Sorry, no exceptions.

Terms and Conditions

1. All payments to be made in GBP, preferably by Bank Transfer or Cash. Bank details will be provided when you agree to the quote given. PayPal and Credit Card payments are also accepted. A 3% surcharge will be added to your amounts due for PayPal or Credit Card payments.

2. Once your deposit is received, confirmation will be given by email.

In the case of a Wedding Cake booking, you will receive a confirmation letter and Cake hire agreement (if necessary) by email. Your receipt will be posted to you.

3. 50% deposit is payable to secure your booking in the diary. The balance is due ONE WEEK before your event date if the value of your cake is between £85-£200 if paying by Bank Transfer. Cash is acceptable for the balance on delivery or collection. Orders between £25-£50 are to be paid in full on booking. For orders over £200, the balance is due ONE MONTH before your event date by Bank transfer only.

4. For Wedding Cake bookings, a 30% deposit is payable to secure your booking in the diary. The balance is due ONE CALENDAR MONTH before your Wedding date by Bank Transfer.

5. All bookings will be formally confirmed by email. Although phone calls, text, whatsapp, Facebook and Instagram discussions are welcome; bookings will only be confirmed and reflect an agreement by email.

6. Changes to your order; size, description, flavours etc. will be accepted until 2 weeks prior to the event date. In the case of Wedding Cakes – 4 weeks. After that date, changes cannot be accepted.

7. Date Changes – As we cannot guarantee that we will be able to move your order to the new desired date, these requests are handled on a case by case basis. As long as at least 1 month notice is given, we will make our best effort to accommodate the request. This credit can be used towards future custom orders only. (No cash refunds).